Customer Services & Admissions Assistants - 3 positions available
Location: Stockport
Salary: £18,969 to £20,781 per annum (full time equivalent salary)
Expires: 26/11/2021 00:10

Customer Services & Admissions Assistant – 3 positions available

- Stockport - 36.25 hrs/week, £18,969 - £20,781 per annum

- Cheadle - 36.25 hrs/week, £16,455 - 18,027 per annum, working 37.65 weeks, paid for 45.11 weeks including annual leave, (pro-rated salary)

- Stockport - 21.5 hrs/week, £11,250.58 - £12,325.28 per annum (pro-rated salary)

An opportunity has arisen for 3 Customer Services and Admissions Assistant to join The Trafford College Group (TCG) and play a leading role in realising our vision to unlock the potential and foster the success of all our learners.

About you:

We are looking for someone who has experience of providing a high quality customer service and a range of services and support to internal and external customers.  You must have previous experience of working in a busy customer orientated environment, dealing with a range of customer enquiries of a complex and in depth nature.

Benefits:

  • 36 days annual leave (Inclusive of bank holidays)
  • Up to 7 additional days for shutdown
  • Generous contributory company pension scheme
  • Childcare discounts
  • Onsite Starbucks
  • Employee Assistance Programme
  • Continuous Professional Development
  • Free Parking

Staff at Trafford College Group go above and beyond to ensure that our students get the best possible teaching and support to enable them to reach their ambitions. We expect the very highest standards for all of our students, and this is evidenced year after year by our achievement and progression outcomes, if you’d like to join our team, we’d love to hear from you!


The Job:

You will deal with enquiries and processing applications in a timely manner, converting enquiries into applications and capturing the data whilst ensuring compliance with GDPR.

You will engage with applicants in a timely manner to make and secure the offer of a place at the College, you will also provide management reports on the status of the various stages of the application process.

You will ensure adherence to customer service standards and the Group’s Admissions policies and procedures.

The working pattern for the 21.5hrs position is available as follows:

Term Time HoursStartFinishNon Term Time HoursStartFinish
Monday
Tuesday
Wednesday12.00 16.30 Wednesday 08.30 16.00
Thursday08.30 19.00 Thursday 08.30 16.30
Friday08.30 16.00 Friday 08.30 16.00

In order to be successful in this role you must have numeracy and literacy at level 2 or above, a basic IT qualification such as C&G 4242 in Information Technology or ECDL and an NQV Level 3 in Customer Care or Business Administration. An NVQ Level 2 qualification in Information and Guidance would be desirable.

Closing date for receipt of applications: 26 November 2021

The Trafford College Group promotes, celebrates and values diversity and is committed to promoting equality for all. As part of our commitment to being a Disability Confident Employer, all disabled applicants who meet the minimum requirements of the job, as set out in the job description and person specification, will be guaranteed an interview.

The Trafford College Group is committed to safeguarding and promoting the welfare of all learners and expects all staff to share this commitment. Employment at the Trafford College Group is subject to an Enhanced DBS Check via the Disclosure and Barring Service and any post in regulated activity will also be subject to an additional barred list check. The Group will meet the costs associated with this.

Supporting Documents